Customer Service (010) 110 0064

Feel Empowered.

As one's safety cannot always be guaranteed,
sometimes professional help is all we need


Your personal crisis-management tool for only R136.18 per month.


Your Personal Lifeline

Sometimes all we want to do is put the people we love into a protective bubble… and keep them there forever…

My Personal Lifeline is a unique product designed to empower you and provide the professional help should you become a victim of a criminal act committed against you and immediately get you what you need by placing you in a secure environment where you are able to make decisions and think more clearly with the help of professional guidance.

Alert our 24-hour response team for immediate assistance to help take back control with this crisis management tool.

The mobile app and crisis hotline provides everything from immediate medical assistance to placing you in a hotel where you are safe, even ensuring that your children are placed with someone you trust should you be hospitalised.


Services

Medical Assistance

Medical assistance at your side whenever you need it.

Emergency Medical Response

An appropriate response will be undertaken whereby a response vehicle will be dispatched immediately to the scene of a medical emergency where appropriate life saving support will be provided to the member/s and where relevant, the member/s will be stabilised before transfer is provided to the closest appropriate medical facility.

Medical Transportation

In the event of you experiencing a medical emergency, we will arrange for emergency medical transport to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including but not limited to, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by private, medically equipped aircraft, helicopter, regular schedule flight, rail or road.

Escorted Return of Minors

In the event of your children being stranded as a result of your hospitalisation, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you.

Rape & HIV Assistance

We here to assist you in unfortunate incidents.

24-hour HIV-Protection Service
The HIV-protection treatment service ensures confidential testing and treatment within the 72-hour window period.
  • 24-hour access to trauma counsellors, providing telephonic trauma counselling as well as counselling for post-traumatic stress disorder
  • Three HIV related trauma consultations with a specialist, which can either be a general practitioner, trauma-trained registered nurse or trauma counsellor
  • Three HIV-blood tests one immediately after the incident and the second and third at six weeks and three months respectively
  • Access to STD-preventative medication

Free 28 day Post-exposure prophylaxis should it be appropriate

Trauma & Assault

No need to go through anything on your own.

24-Hour Emergency Helpline
Coordination of local emergency assistance services
  • Arranges the nearest local emergency assistance service as well as provides emergency transport to the nearest, most appropriate medical facility
  • In the unfortunate event of a traumatic incident, we will provide the member with counselling by trained medical professionals.
  • Covers R20 000 per insured person with a maximum of R40 000 per family per occurrence in respect of psychiatric consultations
Crime Victim Assistance

This is a 24 hour crisis management product to assist you.

24-Hour Crisis Management
This is a 24-hour crisis management product to assist you in the event of a hijacking or Home Invasion.
We will assist with the following:
  • In the event of your children being stranded as a result of your hospitalisation, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you.
  • In the case of your cell phone being stolen in a hi-jacking, we will provide you with a cell phone loaded with pre-paid airtime to the value of R200
  • In the case of your vehicle being hi-jacked, we will provide you with up to R1 000 worth of Uber trips for a period of 48 hours to keep you mobile
  • In the case of your credit card being stolen, we will provide you with a pre-loaded debit card up to the value of R500 to assist you in the interim
  • In the case of your keys being stolen in a hi-jacking, we will send a locksmith to your house to assist you with your locks, up to the value of R1000 per annum
  • In the case of you being hi-jacked at your place of residence, we will place a security guard at your house for 24 hours
  • In the case of your home being invaded, we will place a security guard at your house for 24 hours after the invasion has taken place.
  • Up to R25 000 worth of private investigation services
  • In case of your home being invaded, we will provide hotel accommodation to the value of R2000 per annum.
Domestic Violence Assistance

In the event of an act of domestic violence against you.

We’ll Help You Escape A Bad Situation
This is a 24 hour crisis management product to assist you in the event of an act of domestic violence against you, and empowers you to get out quickly.
  • We will provide you with a cell phone loaded with pre-paid airtime to the value of R200
  • We will provide you with a pre-loaded debit card up to the value of R500 to assist you in the interim
  • A professional security guard will collect you from your place of residence and take you to a hotel. Hotel Accommodation will be covered for a maximum period of 3 days to the value of R6000 per annum.
  • Up to R25 000 worth of private investigation services
Mobile App

All our products and benefits at the touch of a button.

Contact Us

Contact Number

Call us now to apply:

(010) 110 0064

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Contact Form


About Us

CRIME IN SOUTH AFRICA SEEMS INESCAPABLE.

Even if you haven’t been a victim of crime, it still rears its head in just about every news report and casual conversation.

Crime is a reality and with potential life-threatening consequences, it’s important to have a lifeline that you can reach for when you need it most. We created My Personal Lifeline to give men and woman the power to act immediately if they or their families need to deal with a traumatic criminal event. It gives you access to a suite of services to help you overcome trauma, escape a bad situation, protect your family, and get back on your feet afterwards. One in five women in South Africa are affected by physical violence, and four in ten women who have separated from their partners cite domestic violence as a factor in their decision to separate. Remember that a crime is a crime, no matter who committed it, and no matter how close that person is to you.