Emergency Medical Response to the Scene of a Medical Emergency
An appropriate response will be undertaken whereby a response vehicle will be dispatched immediately to the scene of a medical emergency where appropriate lifesaving support will be provided to the member/s and where relevant, the member/s will be stabilised before transport is provided to the closest appropriate medical facility.
In the event you experience a medical emergency, we will arrange for emergency medical transport to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including but not limited to, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by private, medically equipped aircraft, helicopter, regular schedule flight, rail or road.
Escorted Return of Minors
In the event of your children being stranded as a result of your hospitalisation, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you.
24-hour Helpline offering counselling and HIV protection service
The HIV-protection treatment service ensures confidential testing and treatment within the 72-hour window period. It includes:
24-hour Emergency Assistance Helpline
In the unfortunate event of a traumatic crime or criminal incident, we will provide the member with counselling by trained medical professionals. This is a 24-hour emergency assistance helpline that:
This is a 24-hour crisis management product
To assists you with your day to day life immediately after you have been a victim of a crime such as a Hijacking, Home Invasion or Mugging. We will assist with the following based on the actual loss suffered during the incident:
This 24-hour crisis management product
Aimed at getting you to a place of safety and empowers you to escape a dangerous violent situation.
The Intelligent Panic benefit
Provides you and your loved ones with 24-hour access to your own experienced crisis manager – who will assistyou through your emergency.
Intelligent Panic is a breakthrough in emergency support – you will never have to remember another emergency number again. Intelligent Panic has access to every emergency service you may need, as well as access to your own security company, medical information and other useful contacts.
We will be there to support you in an emergency!
Access every emergency support service out there from one button on your cell phone.
To have access to Intelligent Panic, you need to register and then choose one number on your cell phone that acts as your panic button. In an emergency, just press that one number – and we take charge of the rest. Your crisis manager will call you back and access the most appropriate support that you need. Your crisis manager will be in telephone contact until your crisis is resolved.
The My Personal Lifeline App
The latest development in Value Added Insurance Technology providing users with direct access to their product benefits and 24-hour assistance services at the touch of a button. Our case managers are in contact 24hours a day via our Live Chat feature and ensure you and your family are always safe. Vital information that can save time, and costs from the scene of an accident includes location, verified drivers licence data, verified vehicle data, photos, witnesses, medical data and policy data.
Our App suite is custom built to suit the needs of Emergency Assistance services, reducing the time required to assist clients. All client apps come with free Family Assist benefits that ensure all your Clients and family members are under management and can be assisted should an Emergency arise.